Avana Job Board
Rental Home Specialist
Description
Reporting directly to the Team Lead, Rental Home Specialists, the Rental Home Specialist will be responsible for showing available suites, qualifying prospective clients, and successfully negotiating leases to achieve optimal value for Avana while ensuring client satisfaction throughout every step of the customer journey.
Key Responsibilities:
- This position will work either Monday to Friday or Tuesday to Saturday, 9:00 a.m. to 6:00 p.m.
- Collaborate and work effectively with the Marketing & Strategy Division on listings and campaigns to proactively promote vacant suites and campaigns for upcoming projects to prospective residents to Avana’s target audience.
- Proactively handle all incoming client inquiries from all channels promptly, deploying suite showings promptly within a schedule suitable to each prospect, executing the application process, and closing the sale.
- Proactively search out leads for prospective residents.
- Provide all potential residents with the appropriate follow-up call protocol and proactively qualify prospective residents, while matching them with suites that properly meet their needs and desires.
- Perform reference and credit checks as well as all other administrative duties related to assessing the viability of prospective resident applications.
- Document all prospect and resident interactions in Avana’s software database and maintain a daily log of calls, emails, and showings, including positive feedback and any concerns.
- Assist prospective residents with applications and ensure all information is complete and organized.
- Maintain an accurate record of KPIs for monthly reporting, including incoming client inquiries by channel, prospect-to-resident touchpoint, and drop-off statistics.
- Promote, ensure, and maintain a positive resident experience from initial contact through to possession, as well as effectively transition the relationship to the partnering Property Manager, ensuring we have exceeded their expectations.
- Request online reviews, including Facebook and Google reviews, to meet annual KPIs for feedback and customer satisfaction.
- Conduct market research on an ongoing basis.
- Attend and represent Avana at various community events and functions.