Key Responsibilities:

• Schedule: Tuesday to Saturday, 9:00 a.m. to 6:00 p.m
• Create meaningful first impressions
• - Be the welcoming face of Avana, delivering a high-quality, personalized experience to every prospective resident.
• - Understand each prospect’s lifestyle, needs, and goals, and thoughtfully match them with the right home—not just any available suite.
• - Ensure community esthetics are up to Avana standards with daily walk arounds issuing WO’s when required or by being proactive in its cleaning.
• - Ensure Show Suite standards are maintained to Avana’s standards with daily walk inspections issuing WO’s when required or be being proactive in its cleaning.
• Own the resident journey from first contact to move-in
• - Manage all inquiries with urgency, care, and professionalism across all channels.
• - Lead engaging and informative showings that highlight not just the suite, but the community and lifestyle Avana offers.
• - Guide prospects through the application and leasing process with clarity and confidence.
• Drive leasing performance and support growth
• - Actively build and nurture a pipeline of prospective residents through outreach and lead generation.
• - Collaborate with Marketing to bring listings and campaigns to life, ensuring strong visibility and engagement.
• - Convert interest into leases while maintaining a resident-first mindset.
• Be a steward of the Avana experience
• - Ensure every interaction reflects Avana’s commitment to quality, care, and community.
• - Seamlessly transition new residents to Property Management, setting the stage for a positive long-term relationship.
• - Proactively request feedback and reviews to strengthen Avana’s reputation and brand.
• Stay organized, informed, and data-driven
• - Track and document all interactions, leads, and leasing activity in Avana’s systems.
• - Monitor key metrics and contribute to insights that improve performance and resident experience.
• - Stay informed on market trends and community dynamics to better serve prospective residents.
• Represent Avana in the community
• - Participate in local events and initiatives to build awareness and meaningful connections.
• - Be an ambassador for Avana’s values, culture, and growth in the markets we serve.
• Why This Role Matters
• This is more than a leasing role—it’s about building trust, creating positive first experiences, and helping people find a place they’re proud to call home. Every interaction you have directly contributes to Avana’s growth, reputation, and the strength of our communities.

Skills and Qualifications:

• 1-3 years previous experience in leasing, sales, or customer-facing roles
• Ideally knowledge of the local rental market
• Minimum of three (3) years of leasing or sales experience is preferred. 
• Ideally experience working with KPIs or performance metrics
• Possess great customer service, transparent communication, and strong sales skills. 
• People-first mindset – You genuinely enjoy connecting with people and creating positive, memorable experiences from first interaction to move-in
• Strong communicator – Confident, clear, and personable in both written and verbal communication
• Highly organized and responsive – You manage multiple prospects, follow-ups, and timelines without letting anything slip 
• Adaptable in a fast-paced environment – Comfortable with change, growth, and wearing multiple hats as needed
• Detail-oriented – You ensure applications, documentation, and processes are accurate and complete
• Work independently with the ability to be a team player. 
• Computer literacy is required, including proficiency with property management software like Yardi and Rent Cafe, as well as experience using Adobe, Microsoft Office.
• Class 5 Driver’s License with a clean driver’s abstract. 
• Must be legally eligible to work in Canada (i.e. Permanent Resident or Canadian Citizen).